New research from Managed 24/7, a leading managed services business, has revealed that the average employee in the private medical and health industry who uses IT loses nearly 20 minutes per day of productive time due to technology issues.

The critical new assessment from Managed 24/7 reports on the impact of poor IT to the UK’s workforce productivity. It is widely accepted that the UK is facing a productivity crisis and this report outlines, for the first time, how much of this loss is caused by poor IT systems and support.

The report has suggested that IT failure could cost UK PLC £35 billion per year* if the average amount of time lost was applied to all full time workers, the equivalent of the entire population of Birmingham and Milton Keynes not working all year.

John Pepper, CEO and founder of Managed 24/7 tells Hospital Times: “The UK is facing a productivity crisis. The UK currently ranks seventh in the G7 and 17th in the G20 for productivity per person, and fixing our outdated and poorly managed IT systems and support should play a significant role in closing this gap, especially in the UK private medical and health sector.

“It takes a German worker four days to produce what his or her UK counterpart does in five and this crisis is resulting in the UK lagging well behind other developed nations. In light of recent outages such as British Airways and at the NHS, it is time for the UK to address our IT issues to ensure we aren’t left behind by our more technically adept neighbours.”

The average employee in the GB private medical and health sector who uses IT and has wasted any time, wastes 18.88 minutes per day due to IT issues.

The top issues experienced by IT users in the GB private medical and health sector in the last year are:

Slow running systems / equipment (74 per cent)
Failures in connection (46 per cent)
Outdated kit or software (32 per cent)
A system crash lasting more than four hours (27 per cent)
Lack of training meaning that you experience problems using IT/ IT software correctly (21 per cent).

In addition to the underlying costs in term of productivity and the bottom line, the report also found that among employees who use IT at work:

32 per cent believe that their workplace IT systems are damaging their ability to do a good job, a rate which rises to 37 per cent for firms with more than 500 employees
44 per cent believe that IT problems directly cost their business time and money
40 per cent agree that they had better IT systems at home than at work
24 per cent who experienced IT issues say they have caused customers to complain, a proportion that rises to 30 per cent in firms with more than 500 employees.

When issues do occur, more than a third (34 per cent) of all IT users do not feel that they receive sufficient IT support. This is more marked for very large organisations (500 or more employee firms where 36 per cent of staff feeling dissatisfied). Large companies (those with more than 500 employees) have the worst record for resolving IT issues, with 15 per cent of respondents finding it typically takes more than a day for issues to be resolved.

Staff are therefore inclined to attempt to fix issues on their own, with 27 per cent of respondents saying they are most likely to sort IT issues themselves, with men more likely to sort out their own issues (34 per cent), than women (20 per cent).

All figures, unless otherwise stated, are from YouGov Plc. Total sample size was 2015 private sector employees (under senior management), of which 53 were from the medical and health services sector. Fieldwork was undertaken between 14 – 21 March 2017. The survey was carried out online. The figures have been weighted and are representative of GB business size (i.e. number of employees).

The survey was carried out by YouGov, polling over 2,015 private sector employees working in a variety of sectors.

* Average UK loss per year per employee is £1,499 (based on an average hourly rate of £12.92 and the loss of 116 hours a year – Source ONS, Annual Survey of Hours and Earnings, 2016 provisional results.

With 23.34 million people working full time in the UK the potential total cost to the economy is £34,993,662,000 – or £35bn per annum (Source ONS, Statistical Bulletin, UK Labour Market, March 2017). Calculations are conducted by Mobas.

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